Cut through tied up phone lines at busy times to access vital documents/services immediately. Our mobile-first tool allows access for you on the go or at home.
The platform acts as a vital layer on top of existing back office systems, pulling data and displaying essential lease information to the user. Customers enjoy a single sign-on experience while still being able to access all other services supplied by Block Management UK Ltd.
Automating processes such as payments, simple enquiries and maintenance requests, delivering them to the right person through the right channel to get a quicker response.
Make service charge payments quickly and securely using industry-standard security methods. You can even make complete or part payments. Safeguarded access, transactions and payments.
Review live statements
Up to date financial information is supplied via a live feed from the ledger. View balances, statement history and full transaction details. You can also filter your search by a selected date range.
Report maintenance issues
An easy-to-use way to immediately flag on-site issues to your property management team allowing for full description, contact details and relevant photos/documents to be uploaded.
Track progress of works
Review status updates for ongoing or outstanding maintenance work. Maintenance reports include a unique reference number and a full description together with creation and completion dates.
Access all required forms and documents
Clients can view and complete all required forms and request all necessary documentation relating to their property.
Be part of the community
Access a community ‘Notice Board’ containing property, block or estate information – or receive regular block-wide communications and updates directly from your property management team.
Track visitors, manage parcels and deal with room bookings, can also offer self-service check-in and check-out. An office portal is also offered for front of house office teams.
Broadcast important updates to customers as and when the situation requires. Health updates, security information and other issues can be sent to all residents.
Offers from local services
Share offers and incentives from local services and shops