News

Our investment in software comes just as the ‘remote' elements of property management take centre stage 


Block Management UK Ltd Director, David Collinson, believes the lockdown may encourage clients to focus as much on our online offerings as they do on our site visits.


We announced recently that Block Management UK Ltd has signed a five-year deal with MRI Software for them to supply us with their state-of-the-art property management system. 

In the midst of a UK coronavirus lockdown and uncertainty in the property sector, we could have waited. There is uncertainty, that’s true, but what is certain, after life returns to a more normal situation, is that our customers, current and new, will still require us to service them as best we can. Last year we saw growth of up to 20% in units managed by us and that growing portfolio needs to be managed. 

We know that the focus of many new customers is in the location of our nearest office. They ask us about it all the time.  This lock..
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(28 April 2020 )

New property management software to provide industry-leading customer service


Block Management UK Ltd have announced the signing of a five-year license with MRI Software to make available their powerful suite of property management software across all property management staff as well as client-facing portals available to residents and landlords.

MRI Qube PM deals with all property management and client accounting requirements, and the MRI Engage portal delivers an astounding customer experience to leaseholders and residents, allowing for improved levels of online engagement.  Features include fast and efficient logging of reactive maintenance calls, automation of the processing of planned work according to predefined schedules, and income and expenditure tracking to generate more accurate income forecasts. 

These services will help the company effectively and efficiently maintain buildings and estates of any size.

Since 1971, MRI has offered flexible, game-changing so..
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(07 April 2020 )

Block Management UK expands in a challenging environment


In a show of confidence at this uncertain time within the property management industry, Block Management UK Ltd has expanded its team with the addition of a highly experienced new business development professional.

Block Management UK Ltd announces the appointment of our latest member of staff, Business Development Executive, Richard Andrews.

Richard joined the property industry in 2004 and brings a vast knowledge of the leasehold and estate management sector.  He understands the needs and requirements of complex estates and buildings, both established schemes and new build developments. 

Richard began his property management career with Countrywide Plc then moved on to become Senior Business Development Manager at Trinity Estates before becoming Director of Business Development at Braemar Estates.

As the new Business Development Executive for Bloc..
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(31 March 2020 )

Coronavirus (COVID-19) update: Resident and Leaseholder Advice Update 31/03/20


Further to our previously published updates, Block Management UK Ltd would like to provide you with some more information as to how we are managing the communal areas that serve your property during the current coronavirus pandemic. The health and safety of our residents, employees and contractors remains paramount to us.

The advice and information provided below is as up-to-date as possible and is based on information from the government, NHS, ARMA, IRPM and RICS, amongst others including our own advice and procedures.  

We are continuing to closely monitor the latest government advice on Coronavirus (COVID-19). We ask that all residents and leaseholders do the same by keeping updated in general on the coronavirus via genuine government updates. Please see important links at the end of this document to read that will aid in keeping you updated.


Business continuity, service and safety


We had started to make adjustments to our tried and..
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(31 March 2020 )

Coronavirus CV19: Update


Business Continuity


Block Management UK Ltd wish to assure everyone that we have appropriate measures in place to ensure business continuity during the coronavirus outbreak, whilst at the same time protecting staff welfare. This includes but is not limited to home working and remote conference call meetings where required.

By following our already tried and tested business continuity plan, we do not anticipate any major disruption in our service to customers, and that it will on the whole be business as usual, meaning you should continue to contact us through the normal channels
 
 

Staying Safe

 
The coronavirus is a government matter, and also a matter of personal responsibility for the individual to monitor government advice and maintain appropriate caution and hygiene. However Block Management UK Ltd feel that it is important to consider this impact on our colleagues, and customers li..
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(19 March 2020 )

RMC Directors: how to work with fellow Directors when appointing a new managing agent


When a Residents’ Management Company decides to look for a new managing agent, it often falls on each company Director to go away and come up with some suggestions for alternative property management companies. Multiple directors often split up the task, taking to Google to research companies. Then each Director will contact property managers separately, producing their own shortlist. They then round robin each other with suggestions or reconvene a meeting to go over each shortlist.

In our experience, this approach can lead to problems further down the tender process and beyond:

  • Each Director works in isolation to the others, possibly researching the same companies as their co-Directors
  • Each Director spends time choosing preferred options then must sit down and convince  the other Directors of his/her preferred recommendation
  • Directors get excited about 'their’ block manager, then their ch..
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(04 March 2020 )

Managing large blocks


Block Management UK Ltd are specialists in hands-on block management for purpose-built apartment blocks and building conversions.

High rise blocks (six storeys or more) have a lower number of owner occupiers than any other category of dwelling. With remotely-based property owners needing to be kept informed and a higher proportion of tenants moving in and out of the property, means that our clients benefit more from our online client portal to keep informed of developments on-site such as emergency works.

Larger numbers of residents means that issues of rubbish, security and parking can quickly become troublesome and need to be kept on top of. There may also be more specialist facilities to look after such as swimming pools, biomass boilers or solar panels.

Each of our management instructions have very different requirements. That's why we sit down with new clients and carefully go through their needs to create a be..
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(17 February 2020 )

Managing medium-sized blocks


Block Management UK Ltd are specialists in hands-on block management for purpose-built apartment blocks and building conversions.

Mid-size properties of this size can come as a single block or multiple blocks that come with larger grounds, and dedicated parking for every resident. There may also be freehold houses or commercial property within the grounds. More modern properties come with a larger focus on security. Blocks may have lifts that will need a strict maintenance schedule.

Each of our management instructions have very different requirements. That's why we sit down with new clients and carefully go through their needs to create a bespoke, transparent management solution that's affordable and will enhance the fabric of their property now and in the future. Whether it's issues of legal compliancy, accounting or repairs, Block Management UK Ltd can deliver a first-class solution. To help manage your property, ..
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(10 February 2020 )

Managing small blocks


Block Management UK Ltd are specialists in hands-on block management for purpose-built apartment blocks and building conversions.

Purpose built blocks of five storeys and under are the largest group of private rented dwelling in the UK (23.5% of households). So, we have a lot of experience managing this type of building. Typically, these blocks will have a modest communal outdoor space or gardens and mixed parking (on-street and off-street) A lift is not common in blocks of this size. Older, period blocks and house conversions may have leases with clauses that are no longer valid.

Each of our management instructions have very different requirements. That's why we sit down with new clients and carefully go through their needs to create a bespoke, transparent management solution that's affordable and will enhance the fabric of their property now and in the future. Whether it's issues of legal compliancy, accounting or repairs, Block Ma..
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(03 February 2020 )

We're in the top 20% of ARMA regulated managing agents


The residential leasehold sector is largely unregulated which means that anyone can operate as a managing agent, collecting service charges without any relevant qualifications or experience.

However, Block Management UK Ltd is a member of The Association of Residential Managing Agents (ARMA) who are the leading trade association for residential leasehold management companies in England and Wales. Block Management UK Ltd is an accredited member and as such abides by the ARMA Consumer Charter & Standards. The Standards cover the conduct of the agent with regards to all areas of block management. From financial matters such as service charge collection, end of year charge accounts and reserve funds to handovers, repairs and even staff employment.

Membership of ARMA is voluntary and demonstrates our commitment to outstanding customer service and to abiding by the best regulatory framework available. Based on number of units managed, we are in the top 20% of ARMA members...
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(31 January 2020 )
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