Block Management UK Ltd interview

We’re delighted to be interviewed as the next customer case study for our new software provider MRI Software on our thoughts about customer service and customer engagement in the property management sector.

MRI Software is the US-based leading provider of innovative real estate software applications and hosted solutions.

On 8 October 2020, they'll be releasing their latest webinar which will feature Block Management UK Ltd.

In their own words: “We’re joined by two senior leaders from Block Management UK Ltd who discuss the key drivers behind their decision to implement MRI Software’s innovative suite for their customer service and customer engagement requirements.

David Collinson – Managing Director, and Simon Matthews – Operations Director, will share their thoughts on why technology is so important in the provision of a great experience, before diving into some of the reasons they have chosen to p..
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(28 September 2020 )

The importance of working with a great insurance broker

One of the companies featured on this site's Our Partners page is St Giles Insurance Group. Having worked with them for many years we recognize the value they bring to us and our clients.

Block Management UK Ltd works with its own dedicated team at St Giles Group who assist us with all property insurance matters. As an independent broker, they specialize in the placement of building insurance on behalf of clients, and provide a flexible, tailored service on behalf of our clients. St Giles are well known to a wide range of insurers meaning that they provide competitive rates and a great service. Insurers such as Axa, Aviva, Zurich and Allianz work with St Giles. Should a claim need to be made, St Giles appoints a claim handler to assist in the preparation of information submitted to the insurer and/or loss adjuster. St Giles also continually monitors and reviews the claim so that any disruption caused by the incident is minimised.
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(27 July 2020 )

Expanding our accounts team

With our return to the office, albeit under strict distancing rules, Block Management UK Ltd is continuing its plans for expansion over 2020 with a new apprentice role.  

In order to handle the increase in business we have experienced this year, the accounts department has been reorganising. Part of these exciting changes is to bring in new talent and we think an apprentice is the perfect option for us.   

The new accounts apprentice will be based at our head office in Sudbury, Suffolk where they will work closely with the team on a wide variety of day to day accounting duties within our core business of property management.  

Their main duties will include ensuring accurate reconciliation of client reports, general maintenance of client funds, making amendments to client accounts and maintaining our extensive property and tenant database for all clients under remit.

The successful candidate could ideally (but not essentially) have som..
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(23 July 2020 )

Managing complicated ground rent implications

Ground rent investment portfolios, whilst providing a low-risk long term investment, can be time-consuming to manage and complex to administer.

Block Management UK Ltd has over 16 years’ of experience in managing ground rent collection as well as a raft of other services to support owners of ground rent portfolios.  We have a great deal of experience collecting ground rents on all kinds of properties - from two-unit period conversions to multi-block modern residential estates - and across the country.

One of those estates is Hale Village in Tottenham Hale, London. Built on the site of a former furniture factory,  this mixed-use site includes a community centre, shops and a nursery. The site has been recognized by the Green Flag Award Scheme and the community life there includes art workshops, a community choir and an annual Balconies in Bloom competition.

We were asked by the freeholders, Hale Village London Ltd, to take on a number of duti..
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(22 June 2020 )

Our investment in software comes just as the ‘remote' elements of property management take centre stage 

Block Management UK Ltd Director, David Collinson, believes the lockdown may encourage clients to focus as much on our online offerings as they do on our site visits.

We announced recently that Block Management UK Ltd has signed a five-year deal with MRI Software for them to supply us with their state-of-the-art property management system. 

In the midst of a UK coronavirus lockdown and uncertainty in the property sector, we could have waited. There is uncertainty, that’s true, but what is certain, after life returns to a more normal situation, is that our customers, current and new, will still require us to service them as best we can. Last year we saw growth of up to 20% in units managed by us and that growing portfolio needs to be managed. 

We know that the focus of many new customers is in the location of our nearest office. They ask us about it all the time.  This lock..
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(28 April 2020 )

New property management software to provide industry-leading customer service

Block Management UK Ltd have announced the signing of a five-year license with MRI Software to make available their powerful suite of property management software across all property management staff as well as client-facing portals available to residents and landlords.

MRI Qube PM deals with all property management and client accounting requirements, and the MRI Engage portal delivers an astounding customer experience to leaseholders and residents, allowing for improved levels of online engagement.  Features include fast and efficient logging of reactive maintenance calls, automation of the processing of planned work according to predefined schedules, and income and expenditure tracking to generate more accurate income forecasts. 

These services will help the company effectively and efficiently maintain buildings and estates of any size.

Since 1971, MRI has offered flexible, game-changing so..
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(07 April 2020 )

Coronavirus (COVID-19) update: Resident and Leaseholder Advice Update 31/03/20

Further to our previously published updates, Block Management UK Ltd would like to provide you with some more information as to how we are managing the communal areas that serve your property during the current coronavirus pandemic. The health and safety of our residents, employees and contractors remains paramount to us.

The advice and information provided below is as up-to-date as possible and is based on information from the government, NHS, ARMA, IRPM and RICS, amongst others including our own advice and procedures.  

We are continuing to closely monitor the latest government advice on Coronavirus (COVID-19). We ask that all residents and leaseholders do the same by keeping updated in general on the coronavirus via genuine government updates. Please see important links at the end of this document to read that will aid in keeping you updated.

Business continuity, service and safety

We had started to make adjustments to our tried and..
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(31 March 2020 )

Coronavirus CV19: Update

Business Continuity

Block Management UK Ltd wish to assure everyone that we have appropriate measures in place to ensure business continuity during the coronavirus outbreak, whilst at the same time protecting staff welfare. This includes but is not limited to home working and remote conference call meetings where required.

By following our already tried and tested business continuity plan, we do not anticipate any major disruption in our service to customers, and that it will on the whole be business as usual, meaning you should continue to contact us through the normal channels

Staying Safe

The coronavirus is a government matter, and also a matter of personal responsibility for the individual to monitor government advice and maintain appropriate caution and hygiene. However Block Management UK Ltd feel that it is important to consider this impact on our colleagues, and customers li..
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(19 March 2020 )

RMC Directors: how to work with fellow Directors when appointing a new managing agent

When a Residents’ Management Company decides to look for a new managing agent, it often falls on each company Director to go away and come up with some suggestions for alternative property management companies. Multiple directors often split up the task, taking to Google to research companies. Then each Director will contact property managers separately, producing their own shortlist. They then round robin each other with suggestions or reconvene a meeting to go over each shortlist.

In our experience, this approach can lead to problems further down the tender process and beyond:

  • Each Director works in isolation to the others, possibly researching the same companies as their co-Directors
  • Each Director spends time choosing preferred options then must sit down and convince  the other Directors of his/her preferred recommendation
  • Directors get excited about 'their’ block manager, then their ch..
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(04 March 2020 )

Managing large blocks

Block Management UK Ltd are specialists in hands-on block management for purpose-built apartment blocks and building conversions.

High rise blocks (six storeys or more) have a lower number of owner occupiers than any other category of dwelling. With remotely-based property owners needing to be kept informed and a higher proportion of tenants moving in and out of the property, means that our clients benefit more from our online client portal to keep informed of developments on-site such as emergency works.

Larger numbers of residents means that issues of rubbish, security and parking can quickly become troublesome and need to be kept on top of. There may also be more specialist facilities to look after such as swimming pools, biomass boilers or solar panels.

Each of our management instructions have very different requirements. That's why we sit down with new clients and carefully go through their needs to create a be..
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(17 February 2020 )
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