Business Development receives a boost

Block Management UK Ltd announces the appointment of Fiona Ducasse as Business Development Manager. The veteran negotiator has previously worked for property management firms RMG and Peverel and joins us to lead Block Management UK Ltd on attracting and on-boarding larger sites across the whole of the UK.  
Fiona is very experienced with winning management instructions from large house builders, including sites with more complex arrangements such as the management of on-site staff, gymnasiums, communal heating systems and commercial units.
As an IRPM-qualified property manager for a number of years, Fiona’s capabilities include addressing on-site issues, mixed-tenure properties and attending developer meetings to present best management practice solutions for up-and-coming developments. 
In addition, Fiona has worked closely with ground rent specialists and investors and has been routinely asked to visit potential investment opportun..
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(11 January 2021 )

Putting out a tender for the management of your property? We recommend you include these key questions.    

Every year, Block Management UK Ltd deals with many tender proposals for new business from residents’ management companies (RMCs) across the country. Many of these tender proposals are quite thorough with their questions: balancing a demand for generic information with site-specific questions that are of particular relevance to the RMC Directors. Reading between the lines, we can see they’ve had problems in the past with management of their site.

However, a few tenders seem to miss out some basic information that we as block managers would want them to know about our service. We also think it would help them make a more informed choice about the right managing agent for their property.

It’s very tempting to load a tender with questions based on issues the site has had in the past (or present). This is understandable if you’re struggling to locate the source of water ingress in the roof of a Grade II listed ..
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(10 December 2020 )

As modern property managing agents, we’re embracing hybrid working

Recently the press has reported on the expected rise of 'hybrid working’ across the country. The term refers to the decision by many companies to arrange for their staff a combination of home working and working closer to home along with the continued presence of a head office.
The arrangement is, of course, driven by a need to respond to the current pandemic as well as any future disruptions. 
Well before COVID-19, over the last few years Block Management UK Ltd has had to move offices or open new offices several times due to expansion. That’s a reflection of the fortunes of the company and the success of the service we provide. However, these moves did always throw up the possibility of disruption to our service, additional costs and confusing changes in contact details for our customers.
For these reasons, we had come to an arrangement last year with Regus – the world’s largest serviced office operator - to offer flexible working ..
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(17 November 2020 )

Block Management UK Ltd interview

We’re delighted to be interviewed as the next customer case study for our new software provider MRI Software on our thoughts about customer service and customer engagement in the property management sector.

MRI Software is the US-based leading provider of innovative real estate software applications and hosted solutions.

On 8 October 2020, they'll be releasing their latest webinar which will feature Block Management UK Ltd.

In their own words: “We’re joined by two senior leaders from Block Management UK Ltd who discuss the key drivers behind their decision to implement MRI Software’s innovative suite for their customer service and customer engagement requirements.

David Collinson – Managing Director, and Simon Matthews – Operations Director, will share their thoughts on why technology is so important in the provision of a great experience, before diving into some of the reasons they have chosen to p..
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(28 September 2020 )

The importance of working with a great insurance broker

One of the companies featured on this site's Our Partners page is St Giles Insurance Group. Having worked with them for many years we recognize the value they bring to us and our clients.

Block Management UK Ltd works with its own dedicated team at St Giles Group who assist us with all property insurance matters. As an independent broker, they specialize in the placement of building insurance on behalf of clients, and provide a flexible, tailored service on behalf of our clients. St Giles are well known to a wide range of insurers meaning that they provide competitive rates and a great service. Insurers such as Axa, Aviva, Zurich and Allianz work with St Giles. Should a claim need to be made, St Giles appoints a claim handler to assist in the preparation of information submitted to the insurer and/or loss adjuster. St Giles also continually monitors and reviews the claim so that any disruption caused by the incident is minimised.
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(27 July 2020 )

Expanding our accounts team

With our return to the office, albeit under strict distancing rules, Block Management UK Ltd is continuing its plans for expansion over 2020 with a new apprentice role.  

In order to handle the increase in business we have experienced this year, the accounts department has been reorganising. Part of these exciting changes is to bring in new talent and we think an apprentice is the perfect option for us.   

The new accounts apprentice will be based at our head office in Sudbury, Suffolk where they will work closely with the team on a wide variety of day to day accounting duties within our core business of property management.  

Their main duties will include ensuring accurate reconciliation of client reports, general maintenance of client funds, making amendments to client accounts and maintaining our extensive property and tenant database for all clients under remit.

The successful candidate could ideally (but not essentially) have som..
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(23 July 2020 )

Managing complicated ground rent implications

Ground rent investment portfolios, whilst providing a low-risk long term investment, can be time-consuming to manage and complex to administer.

Block Management UK Ltd has over 16 years’ of experience in managing ground rent collection as well as a raft of other services to support owners of ground rent portfolios.  We have a great deal of experience collecting ground rents on all kinds of properties - from two-unit period conversions to multi-block modern residential estates - and across the country.

One of those estates is Hale Village in Tottenham Hale, London. Built on the site of a former furniture factory,  this mixed-use site includes a community centre, shops and a nursery. The site has been recognized by the Green Flag Award Scheme and the community life there includes art workshops, a community choir and an annual Balconies in Bloom competition.

We were asked by the freeholders, Hale Village London Ltd, to take on a number of duti..
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(22 June 2020 )

Our investment in software comes just as the ‘remote' elements of property management take centre stage 

Block Management UK Ltd Director, David Collinson, believes the lockdown may encourage clients to focus as much on our online offerings as they do on our site visits.

We announced recently that Block Management UK Ltd has signed a five-year deal with MRI Software for them to supply us with their state-of-the-art property management system. 

In the midst of a UK coronavirus lockdown and uncertainty in the property sector, we could have waited. There is uncertainty, that’s true, but what is certain, after life returns to a more normal situation, is that our customers, current and new, will still require us to service them as best we can. Last year we saw growth of up to 20% in units managed by us and that growing portfolio needs to be managed. 

We know that the focus of many new customers is in the location of our nearest office. They ask us about it all the time.  This lock..
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(28 April 2020 )

New property management software to provide industry-leading customer service

Block Management UK Ltd have announced the signing of a five-year license with MRI Software to make available their powerful suite of property management software across all property management staff as well as client-facing portals available to residents and landlords.

MRI Qube PM deals with all property management and client accounting requirements, and the MRI Engage portal delivers an astounding customer experience to leaseholders and residents, allowing for improved levels of online engagement.  Features include fast and efficient logging of reactive maintenance calls, automation of the processing of planned work according to predefined schedules, and income and expenditure tracking to generate more accurate income forecasts. 

These services will help the company effectively and efficiently maintain buildings and estates of any size.

Since 1971, MRI has offered flexible, game-changing so..
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(07 April 2020 )

Coronavirus (COVID-19) update: Resident and Leaseholder Advice Update 31/03/20

Further to our previously published updates, Block Management UK Ltd would like to provide you with some more information as to how we are managing the communal areas that serve your property during the current coronavirus pandemic. The health and safety of our residents, employees and contractors remains paramount to us.

The advice and information provided below is as up-to-date as possible and is based on information from the government, NHS, ARMA, IRPM and RICS, amongst others including our own advice and procedures.  

We are continuing to closely monitor the latest government advice on Coronavirus (COVID-19). We ask that all residents and leaseholders do the same by keeping updated in general on the coronavirus via genuine government updates. Please see important links at the end of this document to read that will aid in keeping you updated.

Business continuity, service and safety

We had started to make adjustments to our tried and..
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(31 March 2020 )
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