Managing Anti-Social Behaviour in a Residential Block
Anti-social behaviour in a residential block takes many forms and can be the most stressful part of communal living. Excessive noise, vandalism, dumping and other illegal activities impacts on residents’ quality of lives and on the property and rental prices especially when a block becomes recognised as a 'problem block’.
Block Management UK Ltd has extensive experience in turning around problem blocks and has some advice for leaseholders and residents. Whilst we have no remit to intervene, we do have a responsibility to uphold the provisions of the leases and so can support in eradicating anti-social behaviour and illegal activity through provision of evidence, give advice on reporting activity and who to report it to along with reference to the lease.
Our Approach and Advice From our very first property inspection, we will note any immediate issues caused by anti-social behaviour and take a zero-tolerance approach to it. We will not ignore breaches or potential breaches of the lease. Breaches of the lease makes the job of managing the property more expensive, time consuming and complex.
Regular communication by letter, email and notices around the building inform all residents of what will happen to those found conducting anti-social behaviour.
As block managers, we don’t have the authority to evict or prosecute. Those outcomes are the responsibility of the agent or leaseholder and the police, fire service or the authorities. However, we will support the pursuit of both outcomes if necessary. We recommend that over the first three to six months, an action plan of preventative measures be put in place. Logging complaints and speedy repair of damage builds evidence that can be used when culprits are identified.
Finally, this also only works if the clients agree and accept to pay for things like CCTV to help change the situation and that leaseholders and letting agents manage and vet their tenants correctly. Issues must be reported to the police or the council, so we, as the property managers, can follow up as required.
Our staff have attended ARMA and IRPM courses that cover the issue of anti-social behaviour and are aware of all ARMA and IRPM guidelines. We make recommendations for action based on awareness of lease provision, police and local authority guidelines and our experience.
(18 January 2019 )
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