Block Management UK's Systems Analyst celebrates 10 years This week, Block Management UK's resident systems analyst Robin Spencer celebrates 10 years at the company. Over that time, Suffolk-born Robin has moved from the field of service charge accounts to systems analysis and has seen great changes in how block management is done by the company. Having studied for an HND in Computing at APU (soon-to-become Anglia Ruskin University) in Cambridge, Robin started at BMUK in the accounts department. The essential service for a managing agent is the accounting for, management and collection of service charges and this experience allowed Robin to get to grips with the basics of the industry. Having served as Accounts Manager his next move was into client integration. This involved meeting new clients, setting up their company account, uploading their information to the systems and informing all staff of the new property. At this time, customer service revolutions such as online banking together with customer expectations required an attention to detail and robust checking of details. Having helped streamline new customer relationships, Robin's moved to his current role as the newly-created systems analyst. This role was created to develop robust working systems both internally and externally. The basis of a services company is the professionalism of its staff, followed by its systems. And by working alongside the IT department, Robin's role ensures our systems are kept up-to-date and that all staff are using them to maximum benefit. He combines IT system development, researching and testing new software, staff training, online client portal development and GDPR responsibilities. Robin says: "There's a mixture of trial and error when you roll something out to the rest of the staff, but it helps us to pick out the parts of software that are relevant for our business." Robin's career with BMUK reflects how the company has focussed more and more on the use of data and technology to increase connectivity with our clients and stimulate business development. Managing Director, David Collinson, says; "It's extremely rare in block management to focus so much on system analysis but Robin's role has allowed us to keep ahead in terms of our service. He's been an asset to the company and has helped it to evolve into the professional firm it is today." Robin says; "It has been very exciting to be here since the early days and to have contributed in a positive way to the development of the company." To see Block Management UK Ltd at work watch the recent business case study video that our communications partner Vodafone made about us. For a free online quote, visit our Quotation Form. (20 September 2018 )

Block Management UK's Systems Analyst celebrates 10 years

This week, Block Management UK's resident systems analyst Robin Spencer celebrates 10 years at the company.

Over that time, Suffolk-born Robin has moved from the field of service charge accounts to systems analysis and has seen great changes in how block management is done by the company.

Having studied for an HND in Computing at APU (soon-to-become Anglia Ruskin University) in Cambridge, Robin started at BMUK in the accounts department. The essential service for a managing agent is the accounting for, management and collection of service charges and this experience allowed Robin to get to grips with the basics of the industry.

Having served as Accounts Manager his next move was into client integration. This involved meeting new clients, setting up their company account, uploading their information to the systems and informing all staff of the new property. At this time, customer service revolutions such as online banking together with customer expectations required an attention to detail and robust checking of details.

Having helped streamline new customer relationships, Robin's moved to his current role as the newly-created systems analyst. This role was created to develop robust working systems both internally and externally. The basis of a services company is the professionalism of its staff, followed by its systems. And by working alongside the IT department, Robin's role ensures our systems are kept up-to-date and that all staff are using them to maximum benefit. He combines IT system development, researching and testing new software, staff training, online client portal development and GDPR responsibilities.

Robin says: "There's a mixture of trial and error when you roll something out to the rest of the staff, but it helps us to pick out the parts of software that are relevant for our business."

Robin's career with BMUK reflects how the company has focussed more and more on the use of data and technology to increase connectivity with our clients and stimulate business development.

Managing Director, David Collinson, says;

"It's extremely rare in block management to focus so much on system analysis but Robin's role has allowed us to keep ahead in terms of our service. He's been an asset to the company and has helped it to evolve into the professional firm it is today."

Robin says;

"It has been very exciting to be here since the early days and to have contributed in a positive way to the development of the company."

To see Block Management UK Ltd at work watch the recent business case study video that our communications partner Vodafone made about us.

For a free online quote, visit our Quotation Form.

(20 September 2018 )

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