Why good communication is vital to successful block and estate management

Block and estate management involves a wide variety of stakeholders - so strong and effective communication is crucial to its success.

A property manager must liaise with landlords, property owners and tenants, as well as managing those maintaining the properties, keeping its communal areas in full working order and looking their best. Here, Simon Matthews, Operations Director at BMUK, looks at how clear communication between property manager and their stakeholders can make all the difference.

Client communication

Every property and estate is different, so managing a property starts with a conversation - understanding the client and the property’s unique requirements.

From this, BMUK create a bespoke, affordable management solution which will enhance our client’s investment.

With each property, there will be important decisions that have to be made – whether that be to do with maintenance, legal or with contractual issues – so owners need to be kept informed.

The faster a property manager can respond to an issue and communicate with the owner, the better. That’s why our property managers are always just a phone call away, and will always respond promptly to any request.

Effective communication means our clients always know what is happening at their properties and can make good, informed decisions quickly.

Liaising with tenants

In our experience, a satisfied tenant leads to a happy landlord or property owner.

In most cases, tenant communication is about listening rather than speaking, so tenants feel their concerns are being taken seriously and will be actioned quickly.

A satisfied tenant is more likely to want to stay in their home if they know any issues they may have will be dealt with effectively.

This has an impact on retention rate, creating value for our clients by increasing their bottom line. Building strong and long-lasting relationships with tenants also helps foster a sense of community, and they will be more invested in the place they call home.

Managing contractors

Managing a property effectively takes a team of people.

Whether it is maintenance, repair work or cleaning, a large number of people help keep a property running smoothly.

This needs expert management, and clear and concise communication to ensure everyone is on the same page.

Block Management UK prides itself on excellent communication with all stakeholders, ensuring tenants, contractors and property owners are always kept informed.

With Block Management UK, your property is in safe hands.