Our investment in software comes just as the ‘remote' elements of property management take centre stage Block Management UK Ltd Director, David Collinson, believes the lockdown may encourage clients to focus as much on our online offerings as they do on our site visits. We announced recently that Block Management UK Ltd has signed a five-year deal with MRI Software for them to supply us with their state-of-the-art property management system. In the midst of a UK coronavirus lockdown and uncertainty in the property sector, we could have waited. There is uncertainty, that’s true, but what is certain, after life returns to a more normal situation, is that our customers, current and new, will still require us to service them as best we can. Last year we saw growth of up to 20% in units managed by us and that growing portfolio needs to be managed. We know that the focus of many new customers is in the location of our nearest office. They ask us about it all the time. This lockdown may encourage leaseholders and landlords to consider the full range of property management services that are part of their fee that may be regarded as 'remote’. Services such as accounting, arrears, compliancy, insurance, contractor vetting, service charge collection, community communication and budgeting. These are very important elements in what we do as managing agents. We aim to impress with our remote services as much as our on-site ones and so, even before the virus put us into lockdown, we were talking with MRI Software. We feel that their software allows us to add more value to our complete service at a time when improvements on-site aren’t so easy to achieve. We’re very excited that MRI’s comprehensive property management software will allow us to provide the highest level of customer service. Features include fast and efficient logging of reactive maintenance calls, automation of the processing of planned work according to predefined schedules, and income and expenditure tracking to generate more accurate income forecasts. These services will help us effectively and efficiently maintain buildings and estates of any size. For ourselves, this software will help us achieve our own efficiencies and savings, tightening up workflows and simplifying our day-to-day. The new software will now give us a higher level of integration between operations, accounting and management. As we improve customer insights into their properties, and help customers achieve compliance with industry-body guidance including RICS and ARMA, we hope that our remote services will get more consideration as being integral in choosing a professional property managing agent. (28 April 2020 )

Our investment in software comes just as the ‘remote' elements of property management take centre stage

Block Management UK Ltd Director, David Collinson, believes the lockdown may encourage clients to focus as much on our online offerings as they do on our site visits.

We announced recently that Block Management UK Ltd has signed a five-year deal with MRI Software for them to supply us with their state-of-the-art property management system.

In the midst of a UK coronavirus lockdown and uncertainty in the property sector, we could have waited. There is uncertainty, that’s true, but what is certain, after life returns to a more normal situation, is that our customers, current and new, will still require us to service them as best we can. Last year we saw growth of up to 20% in units managed by us and that growing portfolio needs to be managed.

We know that the focus of many new customers is in the location of our nearest office. They ask us about it all the time. This lockdown may encourage leaseholders and landlords to consider the full range of property management services that are part of their fee that may be regarded as 'remote’. Services such as accounting, arrears, compliancy, insurance, contractor vetting, service charge collection, community communication and budgeting. These are very important elements in what we do as managing agents.

We aim to impress with our remote services as much as our on-site ones and so, even before the virus put us into lockdown, we were talking with MRI Software. We feel that their software allows us to add more value to our complete service at a time when improvements on-site aren’t so easy to achieve.

We’re very excited that MRI’s comprehensive property management software will allow us to provide the highest level of customer service. Features include fast and efficient logging of reactive maintenance calls, automation of the processing of planned work according to predefined schedules, and income and expenditure tracking to generate more accurate income forecasts. These services will help us effectively and efficiently maintain buildings and estates of any size.

For ourselves, this software will help us achieve our own efficiencies and savings, tightening up workflows and simplifying our day-to-day. The new software will now give us a higher level of integration between operations, accounting and management.

As we improve customer insights into their properties, and help customers achieve compliance with industry-body guidance including RICS and ARMA, we hope that our remote services will get more consideration as being integral in choosing a professional property managing agent.

(28 April 2020 )

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