Official Complaints Procedure

We aim to do our best to provide a good service, in a polite, efficient and fair way but sometimes things go wrong, and where something has gone wrong our side we of course do what we can to resolve the matter.

When this happens we would like you to let us know, then we can try to put matters right.

We take all complaints about our service very seriously and will endeavour to deal with your complaint promptly.

To ensure that we have all the facts necessary to investigate your complaint we have a step by step procedure for you to follow.

Following this procedure will enable us to expedite your complaint to a mutually satisfactory resolution.

Please note this official complaints procedure is for where we have already tried to resolve a complaint, but you feel that it has not been resolved to your satisfaction and wish to escalate the matter further.

You can download a copy of our official complaints procedure by clicking here.