Industry News



ARMA has today (10th February 2020) launched the fourth annual ARMA ACE Awards - WITH FOUR NEW CATEGORIES.

The Awards celebrate excellence and exceptional achievement by the UK's leading residential managing agents, their suppliers and the work of their people in improving the lives of over a million leaseholders across the country.

They are free to enter and are open to ARMA Members, Associates and Partners. There is also a category for external suppliers - firms who supply excellent products and services to ARMA Members.

ARMA recognises that the sector is all about people and has introduced several categories not covered elsewhere – there really is something for everyone! The new categories are People Manager of the Year, Best Leaseholder Engagement Project, Excellent Health & Safety Management and Insurance Broker of the Year.

The Awards Dinner will be held on Friday 26th June at a new venue - the fabulous riverside surroundings of Old Billingsgate, on the River Thames with unrivalled views of Tower Bridge, City Hall, The Shard and London Bridge.

Entries are now open at and close on 17th April. ARMA’s charity partner for the year is CALM (Campaign Against Living Miserably):

New for 2020, the Awards have been accredited to the Gold Awards Trust Mark, the highest standard of awards accreditation. The Awards Trust Mark scheme is a not-for-profit accreditation programme run by The Independent Awards Standards Council with the goal of enhancing trust between those entering awards schemes, and the organisations running them

Description: Mon, 10 Feb 2020 16:09:00 +0000



ARMA has announced a new insurance partnership with Insurety Limited, effective from 8th January 2020. Through this exciting partnership, Insurety is offering a unique range of insurance products specially designed for ARMA Members.

Insurety was selected as the ARMA INSURE partner through a tender process due its expertise and fresh approach to insurance and risk management in the residential leasehold sector.

The partnership will offer excellent claims handling for the benefit of property managers, leaseholders and residents alike, and access to unique products only available via Insurety.

Dr Nigel Glen, CEO of ARMA, said: “We are delighted to have secured Insurety as our new ARMA INSURE partner, as we believe this will allow us to bring a wealth of benefits to our members. We are always looking for ways we can innovate and features, such as an improved claims management process that takes away the headache of having to keep a handle on the progress of claims, will help drive value for money for ARMA Members and their clients.”

Rob Mayo, CEO and Co-founder of Insurety said: “The team and I are extremely proud and excited to be working with ARMA as its selected broker partner for insurance. Our business has been founded on the principle of working in partnership with members, in order to improve their experiences of dealing with insurance, through the use of technology and genuine expertise.”

Description: Fri, 10 Jan 2020 09:35:00 +0000

Title: ARMA response to cladding confusion for leaseholders


In December 2018, the Government issued Advice Note 14 (AN14) for anyone responsible for, or advising on, the fire safety of external wall cladding systems on residential buildings over 18m in height that do not incorporate Aluminium Composite Material (ACM), such as that found in Grenfell.  The emphasis was on combustible systems such as wood and High-Pressure Laminate (HPL) installations.  Although only an Advice Note this document is causing issues in the sale and re-mortgage of leasehold flats in affected buildings as some valuers are returning a £0 value on flats, thereby holding up sales.

ARMA has been very active on the matter, taking the issue up with the Prime Minister’s Special Adviser, MP’s and the Ministry for Housing, Communities and Local Government (MHCLG).  It is a member of the cross industry working group on valuations set up by RICS to address the matter.

Dr Nigel Glen, CEO of ARMA, said: “The unfortunate and unintended consequence of Advice Note 14 has meant that people trying to sell or re-mortgage their flats are finding that it is impossible to do so.  This obviously causes a great deal of heartache and anguish to people.  As the first point of contact with leaseholders managing agents are finding themselves blamed for matters that are not their fault, dating back, as they do, to when the building was first constructed.”

“There is a huge cross-industry effort in collaboration with the Government to unblock the valuations process.  This week’s release of the External Wall System (EWS1) form will serve to help unblock the sales process.”

“It may be some small comfort for people to realise that the valuer putting a £0 value on a home doesn’t necessarily mean that a property is considered worthless - it is simply a technique used by valuers to place a hold on a valuation pending further information.  Not all valuers and lenders are taking this approach and people trying to sell or re-mortgage would be advised to shop around.”

Description: Mon, 23 Dec 2019 11:54:00 +0000